Support for small business during COVID-19

If you are a small business owner and facing difficulties as a result of the COVID-19 pandemic, there's a range of government support packages and services available.

Help is available

Council recognises that the current situation with COVID-19 impacts our local business community and we understand your concerns around reduced revenue, financial and legal obligations, management of employees, maintaining workplace health and planning around disruptions. Some of the ways we are supporting and promoting local businesses and keeping you informed during COVID-19 include the measures below.

Support for local businesses in Cumberland City

Employ Local initiative

Visit Employ Local

Cumberland City Council encourages local businesses to take advantage of this service and advertise your vacant positions, free of charge on our Employ Local page to attract local jobseekers.

Please use our easy to fill out Local Employment Opportunity Submission Form to add any vacancies you may have.

If you are looking for work check out our Employ Local page to see jobs on offer from local businesses in the Cumberland Council area.



Free business webinars

Free business webinars, from digital marketing to legal matters, our practical business webinars provide key information and useful hints and tips. For details, visit

One-on-one Business Advisory Services

One-on-one Business Advisory Services will continue through webinar and video. For details, visit

Outdoor dining fee waiver and rent deferral options

Council has agreed to waive all outdoor dining licensing fees for the rest of this calendar year, leaving any businesses who have paid up until the rest of this financial year, in credit for future years. Council has commenced the administration process of implementing this decision.

Any lessees of Council properties are also able to contact Council  to discuss rent deferral options, to provide them with some certainty over their businesses and their lease arrangements with Council. Council is considering any requests on a case by case basis, and applicants are required to submit  further information to Council for a request to be considered.

For any enquiries, please contact Council on 8757 9000 and request to speak to the Property team, or email Council at 

NSW Government assistance

NSW Government has a range of supporting measures to help keep business open and employees working. For details visit

New changes from NSW Planning to respond to COVID-19

The NSW Government is working with councils to support communities across the state in response to COVID-19. There is a list of Ministerial orders currently in force including

  • Extended days for construction work
  • Flexibility for food trucks and dark kitchens
  • Temporary workers accommodation
  • Retail trading and operating hours and waste disposal
  • Home businesses operating hours
  • Supermarkets and other retail outlets can receive deliveries 24 hours a day

The list will be updated progressively. For details please visit

Cash rebates for eligible small businesses – SafeWork NSW

Eligible small businesses can apply for up to $500 cash rebate when they buy and install equipment to make their workplace safer and also attend a SafeWork NSW webinar.

Find out more

COVID safe check for NSW businesses

NSW Government has put together COVID-19 Safety Plans help to protect the staff, customers and visitors of your business.

Some businesses will need to complete a COVID-19 Safety Plan under the public health orders, but you can also voluntarily complete one. To find out if you need to complete a COVID-19 Safety Plan, visit the Service NSW website.

Free mediation for small businesses with commercial disputes

Mediation help with rent, retail leases and talking to your agent or landlord.

The Mediation Services of NSW Office of Small Business Commissioner offers mediation services, along with negotiation and procedural advice, to assist in the resolution of small business and retail lease disputes.

Businesses are encouraged to speak frankly with the landlord/contractor about rent and retail lease matters. If after discussion you require further advice, you can contact the NSW Office of Small Business Commissioner’s regarding their mediation services on 1300 795 534 or submit an online inquiry via 

The mediation service is provided to small businesses experiencing commercial disputes, assisting at any stage of a dispute, helping those involved to address key issues and find solutions.

Public health advice

Restrictions and advice is continuously updated to reflect changing public health advice.

Keep up to date on the latest rules for business operations.

Printable resources

You can download and print signs and posters to display around your premises. These will help remind staff, customers and visitors of the risks of COVID-19 and how everyone can stop its spread.

Resources available from:

Federal Government assistance

Other supporting resources

Important information about operating food business during COVID-19

In light of the current Covid-19 (Corona Virus) Pandemic, Council would like to take this opportunity to recognise the challenges faced by all food businesses at this time and assist those that are still able to remain open with some information on what you can do as a food business to protect yourself, your business, staff and your customers.

A downloadable version of our Food Safety Newsletter from April 2020 is now available.

Infection prevention and control eLearning modules

Access a suite of eLearning modules have been developed by Australian Commission on Safety & Quality in Health Care.

This offering provides information on the principles of infection prevention and control. Many of these modules are of value to those involved in Aged Care, the community in general and workforce - such as hairdressers. A certificate of completion can be obtained once all modules are completed.

For further information, visit

COVID-19 electricity and gas network relief package

Small businesses that are temporarily closed due to COVID-19 may be eligible for full electricity and gas tariff relief under a financial support package organized by Energy Networks Australia.

Eligibility criteria apply, including usage figures and time limits.

For more information, visit the Energy Networks webpage.

Cyber security for business

Visit the Australian Cyber Security Centre to see the guide developed to help small and micro businesses adapt to working during the COVID-19 pandemic. 

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