Important information - COVID-19 update.


Resources and information for small business during COVID-19

Find support and services available to assist small businesses as well as information on current COVID-19 restrictions for businesses in Greater Sydney.

QR code check-in required for all business premises including retail, offices and professional services

Current COVID-19 restrictions and rules for businesses in Greater Sydney

Additional support from the Mayor to local business

Outdoor dining and goods on display fees

We will waive all unpaid outdoor dining and goods on display application and licensing fees until 31 December 2021.

For details, please contact our customer service team on 02 8757 9000 or email

Rent deferral and relief arrangements

We will implement rent deferral and relief arrangements on a case by case basis for commercial lessees impacted by COVID-19 who operate out of a Council owned facility.

For details, please contact our Senior property and leasing transaction officer on 02 8757 9495 or email

Venue and facility fees

For casual hire bookings of council sporting venues or facilities, we will refund any bookings that cannot go ahead due to the NSW Public Health Order.

For details, please contact our customer service team on 02 8757 9000 or email

Seek further support for business

The Mayor will also write to our local State Members of Parliament, seeking their strong support and advocacy for local businesses and the community during this difficult time. This includes advocating for grants and stimulus packages for local businesses.

Contact us

We are here for our residents and our local businesses, and I encourage all affected by COVID-19 to contact us on 02 8757 9000 or visit our dedicated COVID-19 page to see how our services have been impacted.

We’ve proven we’re a strong and resilient community and we will come through this again as we did before.

Business initiatives

Employ Local initiative

Visit Employ Local

Cumberland City Council encourages local businesses to take advantage of this service and advertise your vacant positions, free of charge on our Employ Local page to attract local jobseekers.

Please use our easy to fill out Local Employment Opportunity Submission Form to add any vacancies you may have.

If you are looking for work check out our Employ Local page to see jobs on offer from local businesses in the Cumberland Council area.



Free business webinars

Free business webinars, from digital marketing to legal matters, our practical business webinars provide key information and useful hints and tips. For details, visit

One-on-one Business Advisory Services

One-on-one Business Advisory Services will continue through webinar and video. For details, visit

NSW Government assistance

NSW Government has a range of support and services to assist small businesses impacted by COVID-19.

For details visit

COVID-19 Business Support Grant

If you’re a business, sole trader or not-for-profit organisation impacted by the current Greater Sydney COVID-19 restrictions, you may be able to apply for up to $10,000 in grants from late July 2021.

For details visit

Small business fees and charges rebates

If you are a sole trader, the owner of a small business or a not-for-profit organisation in NSW, you may be eligible for a small business fees and charges rebate.

Find out more

New changes from NSW Planning to respond to COVID-19

The NSW Government is working with councils to support communities across the state in response to COVID-19. There is a list of Ministerial orders currently in force including

  • Extended days for construction work
  • Flexibility for food trucks and dark kitchens
  • Temporary workers accommodation
  • Retail trading and operating hours and waste disposal
  • Home businesses operating hours
  • Supermarkets and other retail outlets can receive deliveries 24 hours a day

The list will be updated progressively. For details please visit

Cash rebates for eligible small businesses – SafeWork NSW

Eligible small businesses can apply for up to $500 cash rebate when they buy and install equipment to make their workplace safer and also attend a SafeWork NSW webinar.

Find out more

COVID safe check for NSW businesses

NSW Government has put together COVID-19 Safety Plans help to protect the staff, customers and visitors of your business.

Some businesses will need to complete a COVID-19 Safety Plan under the public health orders, but you can also voluntarily complete one. To find out if you need to complete a COVID-19 Safety Plan, visit the Service NSW website.

Free mediation for small businesses with commercial disputes

Mediation help with rent, retail leases and talking to your agent or landlord.

The Mediation Services of NSW Office of Small Business Commissioner offers mediation services, along with negotiation and procedural advice, to assist in the resolution of small business and retail lease disputes.

Businesses are encouraged to speak frankly with the landlord/contractor about rent and retail lease matters. If after discussion you require further advice, you can contact the NSW Office of Small Business Commissioner’s regarding their mediation services on 1300 795 534 or submit an online inquiry via 

The mediation service is provided to small businesses experiencing commercial disputes, assisting at any stage of a dispute, helping those involved to address key issues and find solutions.

Public health advice

Restrictions and advice is continuously updated to reflect changing public health advice.

Keep up to date on the latest rules for business operations.

Printable resources

You can download and print signs and posters to display around your premises. These will help remind staff, customers and visitors of the risks of COVID-19 and how everyone can stop its spread.

Resources available from:

Mental health at work in English Arabic, Chinese, Farsi, Hindi, Korean, Thai, Turkish and Vietnamese.

Find out multilingual resources about mental health including free online training to support workplace mental health, visit

Federal Government assistance

Control and reduce the energy cost of your small business

Maintain your utility bills under control finding the most money-saving energy providers and by understanding the plans, bills and rights.


Other supporting resources

COVID-19 customer relief offered by Australian banks

The Australian Banking Association has announced further support for customers affected by continuing COVID-19 lockdowns or those recovering from recent lockdowns.

For details visit

Cyber security for business

Visit the Australian Cyber Security Centre to see the guide developed to help small and micro businesses adapt to working during the COVID-19 pandemic. 

Look after your mental health