Resources and information for small business during COVID-19

Find support and services available to assist small businesses as well as information on current COVID-19 restrictions for businesses in Greater Sydney.

QR code check-in required for all business premises

What to do if customers cannot check-in using a QR code

Service NSW has introduced the COVID-19 check-in card for individuals having difficulty scanning a QR code.

Instead of asking customers to write down their names and contacts on paper, businesses scan the personalised unique QR code shown by the customers with their Service NSW app. After scanning, their customers contact details will be recorded in a digital webform.

Your customer can register for a card at

For any further inquiries, please visit Service NSW or call 13 77 88.

Information for Businesses linked with COVID-19 cases

What do you need to do?

  • Support public health authorities with contact tracing as directed.
  • Advise staff, visitors, contractors and customers of the general situation via posters, letters or other communication channels as appropriate and in partnership with health authorities.
  • Implement infection control measures as directed by public health authorities.

Do I need to close down the premises?

Business don’t necessarily need to close following detection of a confirmed case on the premises.

Closure depends on a few things:

  • Public health risk assessment undertaken by the Public Health Unit.
  • Premises must be appropriately cleaned following attendance of a confirmed case. This can be done overnight so as not to disrupt normal business hours.
  • If staff are identified as close contacts and need to self-isolate, the business may not have enough staff to remain operational.
  • Timing of the notification. If premises are notified during business hours, they may need to close to undertake cleaning.

Guidance on cleaning

All areas that came into contact with a suspected or confirmed case of COVID-19 should be cleaned and disinfected.

For hard surfaces, either:

  • Use detergent and water for cleaning followed by disinfectant solution (2-step clean).
  • Use a combined detergent and disinfectant solution (2-in-1 clean).

NSW Health does not require a specialist cleaning company to be used. 

For further information on cleaning guidance for small business, visit the SafeWork Australia website.

Disclaimer: the guidance information is provided by NSW government. For full details, please visit the NSW Government website

Business initiatives

Employ Local initiative

Visit Employ Local

Cumberland City Council encourages local businesses to take advantage of this service and advertise your vacant positions, free of charge on our Employ Local page to attract local jobseekers.

Please use our easy to fill out Local Employment Opportunity Submission Form to add any vacancies you may have.

If you are looking for work check out our Employ Local page to see jobs on offer from local businesses in the Cumberland Council area.



Free business webinars

Free business webinars, from digital marketing to legal matters, our practical business webinars provide key information and useful hints and tips. For details, visit

One-on-one Business Advisory Services

One-on-one Business Advisory Services will continue through webinar and video. For details, visit

NSW Government assistance

NSW Government has a range of support and services to assist small businesses impacted by COVID-19.

For details visit

Notice for those receiving JobSaver or micro-business support grants

Starting this week, businesses who receive JobSaver or micro-business support grants must log into their Business Profile from their ServiceNSW Account every fortnight to reaffirm their eligibility.

For further information, visit

COVID-19 Business Support Grant

If you’re a business, sole trader or not-for-profit organisation impacted by the current Greater Sydney COVID-19 restrictions, you may be able to apply for up to $10,000 in grants from late July 2021.

For details visit

Small business fees and charges rebates

If you are a sole trader, the owner of a small business or a not-for-profit organisation in NSW, you may be eligible for a small business fees and charges rebate.

The NSW Government has announced that the small business fees and charges rebate will increase from $1,500 to $2,000. In addition, road user tolls for business vehicles will be added as an eligible fee for businesses to claim. 

Find out more and apply

Test and Isolate Payment

If you need to self-isolate and are unable to work while waiting for your coronavirus (COVID-19) test result, you may be eligible for the NSW Governments, COVID-19 Test and Isolate support payment. 

Find out more and apply

Summer Holiday Stock Guarantee Grant for Small and Medium Enterprises

The NSW Government has announced support for hospitality and retail businesses to manage stock if they are forced to close their doors between 1 December 2021 to 31 January 2022, due to a public health order.

View the media release for eligibility and details

Cash rebates for eligible small businesses – SafeWork NSW

Eligible small businesses can apply for up to $500 cash rebate when they buy and install equipment to make their workplace safer and also attend a SafeWork NSW webinar.

Find out more

New changes from NSW Planning to respond to COVID-19

The NSW Government is working with councils to support communities across the state in response to COVID-19. There is a list of Ministerial orders currently in force including

  • Extended days for construction work
  • Flexibility for food trucks and dark kitchens
  • Temporary workers accommodation
  • Retail trading and operating hours and waste disposal
  • Home businesses operating hours
  • Supermarkets and other retail outlets can receive deliveries 24 hours a day

The list will be updated progressively. For details please visit

COVID safe check for NSW businesses

NSW Government has put together COVID-19 Safety Plans help to protect the staff, customers and visitors of your business.

Some businesses will need to complete a COVID-19 Safety Plan under the public health orders, but you can also voluntarily complete one. To find out if you need to complete a COVID-19 Safety Plan, visit the Service NSW website.

Free mediation for small businesses with commercial disputes

Mediation help with rent, retail leases and talking to your agent or landlord.

The Mediation Services of NSW Office of Small Business Commissioner offers mediation services, along with negotiation and procedural advice, to assist in the resolution of small business and retail lease disputes.

Businesses are encouraged to speak frankly with the landlord/contractor about rent and retail lease matters. If after discussion you require further advice, you can contact the NSW Office of Small Business Commissioner’s regarding their mediation services on 1300 795 534 or submit an online inquiry via 

The mediation service is provided to small businesses experiencing commercial disputes, assisting at any stage of a dispute, helping those involved to address key issues and find solutions.

Public health advice

Restrictions and advice is continuously updated to reflect changing public health advice.

Keep up to date on the latest rules for business operations.

Printable resources

You can download and print signs and posters to display around your premises. These will help remind staff, customers and visitors of the risks of COVID-19 and how everyone can stop its spread.

Resources available from:

Mental health at work in English Arabic, Chinese, Farsi, Hindi, Korean, Thai, Turkish and Vietnamese.

Find out multilingual resources about mental health including free online training to support workplace mental health, visit

Federal Government assistance

Control and reduce the energy cost of your small business

Maintain your utility bills under control finding the most money-saving energy providers and by understanding the plans, bills and rights.


Other supporting resources

COVID-19 customer relief offered by Australian banks

The Australian Banking Association has announced further support for customers affected by continuing COVID-19 lockdowns or those recovering from recent lockdowns.

For details visit

Cyber security for business

Visit the Australian Cyber Security Centre to see the guide developed to help small and micro businesses adapt to working during the COVID-19 pandemic. 

Look after your mental health