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Internal Ombudsman

Council has introduced an internal ombudsman service to act as an impartial watchdog over Council’s activities. The service is open to residents, staff, local businesses, ratepayers, community groups and Councillors who have concerns or complaints about unethical behaviour by Council, misconduct, corrupt conduct or maladministration.

The Internal Council Ombudsman is a shared service between Cumberland Council, Inner West Council, and City of Parramatta Councils, conducting independent investigations and reviews into administrative processes and services provided by member Councils. The service is underpinned by the principles of fairness, accountability and transparency.

This document outlines the scope of the Internal Ombudsman service, including who can make complaints, what types of complaints will be investigated and how these will be resolved.