Council has introduced an internal ombudsman service to act as an impartial watchdog over Council’s activities. The service is open to residents, staff, local businesses, ratepayers, community groups and Councillors who have concerns or complaints about unethical behaviour by Council, misconduct, corrupt conduct or maladministration.
The Internal Council Ombudsman is a shared service between Cumberland Council, Inner West Council, and City of Parramatta Councils, conducting independent investigations and reviews into administrative processes and services provided by member Councils. The service is underpinned by the principles of fairness, accountability and transparency.
This document outlines the scope of the Internal Ombudsman service, including who can make complaints, what types of complaints will be investigated and how these will be resolved.
- View the Internal Ombudsman Shared Service team appointed media release on 23 February 2018
- View the Internal Ombudsman Shared Service Fact Sheet (DOCX, 201.46 KB)
Internal Ombudsman Shared Service
Location: 11 Northumberland Road, Auburn 2144
Phone: (02) 8757 9044
Ms Suellen Bullock
Mr Rodney O’Donahue
Assistant Internal Ombudsman
Ms Sarah Labone
Complaint Assessment & Administration Officer