Council will be updating its systems from 4pm on Tuesday 3 December until 9am on Wednesday 11 December 2019. Find out more

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Cumberland Council Web Chat

Have your questions answered by the Customer Service team in real time and complete your business more efficiently.

Web chat is an alternative to picking up the phone or visiting a Customer Service Centre and provides the same level of service.

Many people will be familiar with web chat, as it is a common customer service channel used by businesses online.

Overall, web chat will reduce wait times when contacting Council’s Customer Service team.

How to use web chat

You simply visit the website, open the chat box in the bottom right hand corner and type in your query. A Customer Service team member will respond promptly to your message.

You can use a smart phone, tablet or computer to access web chat.

You can also contact Council by phone, email, in person, by post and fax.