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Library FAQs

Read the Library frequently asked questions for information in relation to the Library during the COVID-19 closure period.
A Message from the Mayor - Online Library Services

Is the Toy Library open? Can I return toys?

The Toy Library is closed until further notice.

Toy Library items have been extended.

To return your toy items please make an appointment by phoning 02 8757 9068.

Toys will not be accepted without an appointment and cannot be returned in the chute.

What services are available?

Public Computers, Printing, Scanning and Photocopying

A limited number of public computers are available for a maximum of 90 minutes per day. Printing, scanning and photocopying is now available via our cash free kiosks.

Study Desks

The Library has a limited number of study desks available. Customers using the study desks must adhere to strict social distancing policies. There is presently no capacity for  ‘group study’.

Newspapers 

Library newspapers are currently not available.

eLibrary

Cumberland City Council Libraries has a number of FREE electronic platforms to access books, audio-books, magazines, newspapers and children's stories from the comfort of your home as follows -

E-Books and Audio

Borrow Box is our newest platform and has great Australian content of both e-books and audio books. Access Borrow Box from your PC or via the 'BorrowBox Library' app which can be downloaded to your smart device from Apple's App Store or GooglePlay.

Overdrive has the widest selection of e-books and audio books to listen to. Access Overdrive from your PC or via the 'Libby' app which can be downloaded to your smart device from Apple's App Store or Googleplay.

Wheelers has a great selection of non-fiction titles, as well as more elusive fiction titles. Access Wheelers from your PC or via the 'ePlatform' app which can be downloaded to your smart device from Apple's App Store or Googleplay.

Magazines and Newspapers

PressReader features a wide variety of newspaper and magazine publications from across the world. Use your Library Card Number to gain access.

RB Digital Magazines offers full-colour digital magazines, including the latest publications and a backlist of older issues of your favourite titles. There is no limit on the number of magazines you can download.

For Kids

StoryBox is for kids! Children can listen to their favourite Australian children's books being read out aloud by storytellers. 

TumbleBooks is an interactive picture book experience. Children can listen to a story, or read the story themselves and enjoy the sounds and animations added to the experience.

Having trouble accessing our electronic collections?? Email library@cumberland.nsw.gov.au

What programs are available?

Face-to-Face Programs

Due to social distancing restrictions, we are gradually easing into our face-to-face programs. Programs that are available are our JP Service, Tiny Tales, Connect to Work, and Book Clubs.

English Conversation Classes, Reading Buddies, Knitting Clubs, and regular face-to-face children’s programs remain suspended.

Online Programs

As well as our new face-to-face children's program Tiny Tales, our Children's and Young Adults team continuing to post online content to FacebookInstagram and Youtube accounts.

Tune in each Monday for Afterschool Craft, each Tuesday and Thursday for Storytime and each Wednesday for Baby and Toddler Time.

School Holiday Programs

From Friday 2 April to Friday 16 April the Library will also be celebrating school holidays with free craft kits to take home.

Book Clubs

Our Book Clubs are now back up and running. These are being held every first Monday of the month 10am to 12pm, every second Wednesday of the month 2pm to 4pm and every third Friday 10am to 12pm.These take place at Merrylands Library.

For further details please phone 02 8757 9065.

We also have a Turkish Book Club every second Monday of the month at Auburn Library from 6pm to 8pm.

Please phone Auburn Library on 02 8757 9060 for further details.

Multicultural Legal Service

Need FREE legal help? Western Sydney Community Legal Centre provides this free service at Auburn Library every second Tuesday from 9:30am to 12:30pm.

Bookings not required.

How can I check or change my password?

To check your password, go to https://library.cumberland.nsw.gov.au/client/en_AU/default/?, click on My Account.

If you have forgotten your password, click on Forgot my PIN.

If you want to change your password, Login in to your account, click on Change PIN