Cumberland Council is committed to providing outstanding customer service. The Council encourages and values feedback as part of an effective compliments and complaints management system. In accordance with the Council’s Complaints Management Policy, complaints are promptly and fairly resolved through a transparent and consistent process.
The Council aims to provide a response to complaints within 15 business days. Where the nature of the complaint requires investigation or a more complex response, the Council will contact the complainant and advise of the expected timeframe for response.
Personal Information contained on this form is collected in accordance with section 8 of the Privacy and Personal Information Protection Act 1998 (NSW). Complaint records will be stored in Council’s Electronic Records Management System and may be disclosed to Councillors, Council officers, consultants to Council or members of the public. Council is obligated to allow inspection of its records, including any application you make in accordance with the provisions of the Government Information (Public Access) Act 2009. If you prefer your contact details not to be disclosed, please indicate on this form, however, Council may be compelled to release your information for legislative or judicial reasons.