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Contact Council

Contact us or read about our Customer Service Charter and Standards.

Our Community Service Centre in Merrylands closed permanently at 12 noon on Friday 24 December 2021.

Find a JP service.


Ways to contact Council

By email, feedback form or request a service submission

Council values all feedback, because it helps us to improve our services.

There are a number of ways to provide feedback through our Compliments and complaints page.

In person at Service Centres

Merrylands Service Centre
16 Memorial Avenue
Merrylands NSW 2160
Australia
View on google maps
Business hours: 8am to 4:30pm, Monday to Friday

Auburn Service Centre
1 Susan Street
Auburn NSW 2144
Australia
View on google maps
Business hours: 8am to 4:30pm, Monday to Friday

Berala Service Centre at Berala Community Centre
98-104 Woodburn Road
Berala NSW 2141
Australia
View on google maps
Business hours: 9am to 4pm, Monday to Friday
Duty planner hours: 9am to 4pm, Tuesday.

Greystanes Service Centre at Greystanes Library
732 Merrylands Road
Greystanes NSW 2145
Australia
View on google maps
Business hours: 9:30am to 4pm, Tuesday and Thursday
JP hours: 9:30am to 11:30am, Tuesday and Thursday.

Wentworthville Service Centre at Wentworthville Community Centre
2 Lane Street
Wentworthville NSW 2145
Australia
View on google maps
Business hours: 9am to 4pm, Monday to Friday
Duty planner hours: 9am to 4pm, Thursday.

By post

Council's mailing address is

Cumberland City Council
PO Box 42
Merrylands NSW 2160


A paper form is available: Complaints and Feedback Paper Form (PDF, 158KB) or you can simply write your own letter and send it to Council.

By phone or fax

The best time to call Council's Customer Service team is during business hours, Monday to Friday from 8.00am to 4.30pm on 02 8757 9000

However, Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

You can also fax your documentation to 02 9055 3301.

People with Disability Contact

If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service.

Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.

Media contact

For media inquiries or interviews, please contact: media@cumberland.nsw.gov.au.

Compliments and complaints

Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback through our Compliments and complaints page.