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Customer Service Centres

We offer face to face customer services at four centres located in Auburn, Berala, Merrylands and Wentworthville.

More customer service locations

Our customer service staff are now providing services and handling transactions on site at Berala Community Centre and Wentworthville Community Centre from 9am to 4pm, Monday to Friday.

A Duty Planner is also on site at:

  • Berala Community Centre, 9am to 4pm, Tuesdays
  • Wentworthville Community Centre, 9am to 4pm, Thursdays

Merrylands Service Centre

16 Memorial Avenue, Merrylands NSW 2160, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000

Auburn Service Centre

1 Susan Street, Auburn NSW 2144, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000

Berala Service Centre

98-104 Woodburn Road, Berala NSW 2141, Australia | Business hours: 9am to 4pm, Monday to Friday | Duty Planner hours: 9am to 4pm, Tuesday | Phone: 02 8757 9000 |

Wentworthville Service Centre

2 Lane Street, Wentworthville NSW 2145, Australia | Business hours: 9am to 4pm, Monday to Friday | Duty Planner hours: 9am to 4pm, Thursday | Phone: 02 8757 9000

Contact by email and phone

Contact Council

Phone the Customer Service team during business hours, Monday to Friday from 8am to 4:30pm on 02 8757 9000. 

Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

People with disability contact

If you have a hearing or speech impairment you can contact us directly on 131 450.

Please provide Council's contact number 02 8757 9000 and you will be connected to us.