Notice: Auburn Centre for Community will be closed on Tuesday 1 July 2025 due to unexpected building maintenance. The situation will be reviewed at 3pm today and hirers will be notified if the closer needs to be extended. We thank you for your cooperation and appreciate your understanding in this matter.

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Our Customer Service Charter and Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient.

Customer Service Charter

Council's commitment to providing a high level of customer service to its community is outlined in our Customer Service Charter.

Our Charter is our commitment to provide you, our customer, with quality service that is professional, efficient and effective.

View our Customer Service Charter (PDF, 679KB)

Customer Service Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient. Our Customer Service Standards outline the level of service you can expect to receive from us.

Please refer to our Customer Service Standards for further information about our service delivery.

View our Customer Service Standards

aboriginal flag red and black stripe background with yellow circle centre

Acknowledgement of Traditional Custodians

Cumberland City Council acknowledges the Darug Nation and People as Traditional Custodians of the land on which the Cumberland Local Government Area (LGA) is situated and pays respect to Aboriginal Elders both past, present and future. We acknowledge Aboriginal and Torres Strait Islander Peoples as the First Peoples of Australia. Cumberland City Council also acknowledges other Aboriginal, and Torres Strait Islander Peoples living in the Cumberland LGA and reaffirms that we will work closely with all Aboriginal and Torres Strait Islander communities to advance reconciliation within the area.

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