Cumberland City Council Economic Statement - A statement outlining a number of actions to address its financial situation has been released by Council. Read the Economic Statement and the Mayoral Minute Response to this statement.

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Our Customer Service Charter and Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient.

Customer Service Charter

Council's commitment to providing a high level of customer service to its community is outlined in our Customer Service Charter.

Our Charter is our commitment to provide you, our customer, with quality service that is professional, efficient and effective.

View the Customer Service Charter (PDF, 656KB)

Customer Service Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient. Our Customer Service Standards outline the level of service you can expect to receive from us.

Please refer to our Customer Service Standards for further information about our service delivery.

View the Customer Service Standards

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