This Privacy Statement outlines how Council collects, uses, discloses, and safeguards your personal information when you visit our website www.cumberland.nsw.gov.au or engage with our online services.
By using our website, you consent to the data practices described in this statement.
1. Information We Collect
We collect various types of information when you use our website, including but not limited to:
a) Personal Information
Personal information is any information that can be used to identify you as an individual, such as:
- Name
- Address
- Email address
- Phone number
- Payment information (where applicable)
- Other contact details you provide to us
b) Non-Personal Information
We may also collect non-personally identifiable information such as:
- Browser type
- Device type
- IP address
- Date and time of your visit
- Pages visited on our website
- Referring website URLs
c) Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. These technologies help us track usage patterns, identify which parts of the website you are visiting, and remember your preferences. You can manage or disable cookies through your browser settings, but please note that some features of the website may not work as intended without them.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide you with the services, events and information you request
- To improve your experience on our website
- To process payments and manage transactions (if applicable)
- To communicate with you about our services, e-news, updates, and other relevant matters
- To comply with legal requirements and regulatory obligations
- To analyse website usage and improve site functionality.
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
a) Service Providers
We may share your information with third-party service providers who assist us in operating our website, conducting business, or providing services to you (e.g., payment processors, external organisations, website hosting services, etc.). These third parties are obligated to protect your personal information and only use it for the specific purposes for which it was provided.
b) Legal Requirements
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such action is necessary to protect our rights, investigate fraud, or comply with a legal obligation.
c) Business Transfers
In the event of a Council merger, your personal information may be transferred as part of that transaction.
4. Data Security
We take the security of your personal information seriously and use reasonable measures to protect it from unauthorised access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
5. Retention of Your Information
We will retain your personal information for as long as necessary unless a longer retention period is required or permitted by law.
Read our Privacy Management Plan for further details
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this statement periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us at:
Cumberland City Council
PO Box 42
Merrylands NSW 2160
8757 9000
council@cumberland.nsw.gov.au
www.cumberland.nsw.gov.au/
Related Links
a) Privacy Management Plan
Our Privacy Management Plan explains how we manage personal information and health information in accordance with legislation.
Privacy Management Plan | Cumberland City Council
b) Agency Information Guide
The Agency Information Guide has been produced by Cumberland City Council in accordance with Section 20 of the Government Information (Public Access) Act 2009 (GIPA Act).
Agency Information Guide | Cumberland City Council
c) Access to Information
In accordance with the Government Information (Public Access) Act 2009, Cumberland City Council makes certain information freely available to the public. This may be available on this website or in person at the Service Centre.
Access to Information | Cumberland City Council
d) Privacy Code of Practice for Local Government