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Customer Service Centres

We offer face to face customer services at five centres located in Auburn, Berala, Greystanes, Merrylands and Wentworthville.

Operating hours over the festive season

Auburn, Berala, Greystanes, Merrylands and Wentworthville Service Centres

  • Closed from 12 noon on Tuesday 23 December 2025 
  • Open until 1pm on Tuesday 24 December 2025
  • Closed Thursday 25 December to Sunday 4 January 2026
  • Monday 5 January 2026 - Return to regular operating hours.

Regular operating hours

Merrylands Service Centre

16 Memorial Avenue, Merrylands NSW 2160, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000 |

Auburn Service Centre

1 Susan Street, Auburn NSW 2144, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000 |

Berala Service Centre

Berala Community Centre | 98-104 Woodburn Road, Berala NSW 2141, Australia | Business hours: 9am to 4pm, Monday to Friday | Duty Planner hours: 9am to 4pm, Tuesday | Phone: 02 8757 9000 |

Greystanes Service Centre

Greystanes Library | 732 Merrylands Road, Greystanes NSW 2145, Australia | Business hours: 9:30am to 4pm, Tuesday and Thursday | JP hours: 9:30am to 11:30am, Tuesday and Thursday | Phone: 02 8757 9000 |

Wentworthville Service Centre

Wentworthville Library | 2 Lane Street, Wentworthville NSW 2145, Australia | Business hours: 9:30am to 4pm, Monday to Friday | Duty Planner hours: 9:30am to 3:30pm, Thursday | Phone: 02 8757 9000 |

Contact by email and phone

Contact Council

Phone the Customer Service team during business hours, Monday to Friday from 8am to 4:30pm on 02 8757 9000. 

Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

People with disability contact

If you have a hearing or speech impairment you can contact us directly on 131 450.

Please provide Council's contact number 02 8757 9000 and you will be connected to us.