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Customer Service Centres

We offer face to face customer services at five centres located in Auburn, Berala, Greystanes, Merrylands and Wentworthville.

More Customer Service Centres


New Greystanes Customer Service Centre

We are excited to bring services closer to residents in Greystanes with the opening of the new Customer Services Centre at Greystanes Library.

The service centre is open to customers from 9:30am to 4pm on Tuesdays and Thursdays. Services include general enquiries, bookings and payments (no cash payments) with a JP available on both days from 9:30am to 11:30am.


Berala and Wentworthville Service Centres

Our customer service staff provide services and handle transactions on site at Berala Community Centre and Wentworthville Community Centre from 9am to 4pm, Monday to Friday.

A Duty Planner is also on site at:

  • Berala Community Centre, 9am to 4pm, Tuesdays
  • Wentworthville Community Centre, 9am to 4pm, Thursdays

Customer Service Centres

Find a customer service centre near you:

Merrylands Service Centre

16 Memorial Avenue, Merrylands NSW 2160, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000 |

Auburn Service Centre

1 Susan Street, Auburn NSW 2144, Australia | Business hours: 8am to 4:30pm, Monday to Friday | Phone: 02 8757 9000 |

Berala Service Centre

Berala Community Centre | 98-104 Woodburn Road, Berala NSW 2141, Australia | Business hours: 9am to 4pm, Monday to Friday | Duty Planner hours: 9am to 4pm, Tuesday | Phone: 02 8757 9000 |

Greystanes Service Centre

Greystanes Library | 732 Merrylands Road, Greystanes NSW 2145, Australia | Business hours: 9:30am to 4pm, Tuesday and Thursday | JP hours: 9:30am to 11:30am, Tuesday and Thursday | Phone: 02 8757 9000 |

Wentworthville Service Centre

Wentworthville Community Centre | 2 Lane Street, Wentworthville NSW 2145, Australia | Business hours: 9am to 4pm, Monday to Friday | Duty Planner hours: 9am to 4pm, Thursday | Phone: 02 8757 9000 |

Contact by email and phone

Contact Council

Phone the Customer Service team during business hours, Monday to Friday from 8am to 4:30pm on 02 8757 9000. 

Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

People with disability contact

If you have a hearing or speech impairment you can contact us directly on 131 450.

Please provide Council's contact number 02 8757 9000 and you will be connected to us.