Terms and Conditions of Entry

New! Visitor Management System

From Friday 29 November, Council operated Swim Centres are launching a new Visitor Management System.

CircleScan devices will be installed at the reception desk of each of our venues with the aim to streamline the sign in process and enhance the safety and wellbeing of our members and patrons when visiting and using our sites.

Find out more

 

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Cumberland Council Aquatic Centres
Terms and Conditions of Entry

By entering this Aquatic Facility, you are responsible for your actions and enter at your own risk.

By entering into this Aquatic Facility, you agree to the following T&Cs of entry:

• An entry fee to access the Facility must be paid in accordance with the fees & charges schedule. A single-entry fee paid enables entry to the facility once only.
• Membership and casual visit pass holders must swipe their cards with reception staff on arrival to enter the Facility.
• All visitors are subject to the Visitor Management System (VMS) sign in process and are required to scan photo identification (for example, current driver’s licence, passport or government issued identification) upon arrival for every visit and must comply with these Terms & Conditions.
• Memberships and visit pass holders are not transferable. This means that a photo of all members and visit pass holders will be taken for safety and security reasons and placed on the member’s verified profile on our point-of-sale system.
• If you decline to have your photo taken for identification purposes and placed on your member profile, you will be required to have a staff member physically sight a form of photo identification each time you wish to enter the Facility.
• All information is recorded and used in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).
• Children 15 years or under are not permitted entry to this Facility unless accompanied by a parent or legal guardian. A maximum of four (4) children may be signed in on arrival per visit and the parent or legal guardian is responsible for the conduct and behaviour of these children that they have signed in.
• Children aged 0-5 years must be accompanied in the water, within arms’ reach of an adult at all times in accordance with the Royal Life Saving’s Keep Watch Policy. The relevant adult may permit a guardian aged 16 years+ to accompany a child in accordance with this rule. A supervision ratio of 1:2 applies to the above.
• An adult must actively supervise and maintain constant visual contact of children aged 6-15 years. The relevant adult may permit a guardian aged 16 years+ to supervise a child in accordance with this rule. A supervision ratio of 1:4 applies to the above.
• People affected by drugs or alcohol will be denied entry to the Facility.
• Council reserves the right to contact the parent/s or legal guardian/s of any child under 15 years for whom there are welfare or safety concerns, or to notify the appropriate agency accordingly.
• If you are a weak swimmer or non-swimmer (high-risk patron), you must identify yourself to staff on arrival before you enter the Facility.
• Weak swimmers and non-swimmers must be actively supervised at all times by an accompanying adult.
• To ensure the safety of all members, visitors and staff, CCTV cameras are recording throughout the internal and external areas of the Facility except within changing rooms.
• Images captured on CCTV are used for the purposes of crime prevention and may be used by the NSW Police Force for further investigation if required.
• Data captured using the VMS is safely stored locally within a highly secured cloud-based server for a period of 60 days in line with Cumberland Council’s CCTV in Public Places program (except where an incident has occurred and further investigation is required).
• The use of cameras and mobile phones for the purpose of taking photos and videos are not permitted in change rooms.
• Members and Visitors are not permitted to take photographs of other persons without their consent.
• Members and Visitors are responsible for their own personal belongings and lockers are available for use if required.
• Appropriate swimwear must be worn at all times. Refer to swimwear signage at the Facility.
• Topless sunbathing, nudity and changing in public spaces is not permitted.
• Showering is recommended before entering the water.
• Anyone with an infectious, contagious disease or skin complaint must not enter the water or change rooms.
• Commercial food and food delivery services are not permitted whilst the on-site Cafe is open.
• Eating in or around pool edge is not permitted.
• Smoking and vaping is prohibited within the Facility and within 10m of the front entrance.
• The following may not be brought into the Facility: alcohol, drugs, glass and other breakables, knives, any substance likely to cause damage to property, animals (other than guide dogs for the visually impaired or registered assistance dogs); bicycles, scooters, roller blades or skateboards.
• Banned items will be confiscated by staff and returned only upon exit from the Facility.
• Abusive, offensive behaviour, pushing, running, back flips, bombing, ball games, rough play and sitting on lane ropes is prohibited.
• Water pistols, boogie boards, recreational surfboards or large inflatables are not allowed to be brought in or used within the Facility.
• Pool lane space will be allocated and managed according to demand and staff will monitor and adjust the lane space at any time at their discretion if required.
• Members and visitors must not damage Facility property and/or equipment and any illegal acts in the Facility will be immediately reported to the police.
• Please be respectful of others and do not litter by using the bins provided.
• Members and visitors are asked to encourage all children 5 years and under who are in their care to use the bathroom prior to allowing them to enter the water.
• Staff must be promptly notified of any faecal incident that may occur.
• Staff reserve the right to close any body of water off to additional members and visitors when it reaches capacity limits as per the Royal Life Saving Guidelines.
• No professional coaching or training is permitted however lane hire is available - please see management for more details.
• Members and visitors are required to exit the water 15 minutes prior to the Facility’s closure and leave the premises by the Facility’s advertised closing time.

FAILURE TO COMPLY WITH ANY OF THE ABOVE WILL RESULT IN THE PERSON OR GROUP BEING EVICTED FROM THE PREMISES WITHOUT REFUND AND MAY FACE POTENTIAL BANNING FROM ALL CUMBERLAND COUNCIL AQUATIC CENTRES. ANY PERSON WHO ATTEMPTS TO REMAIN IN THE FACILITY OR RE-ENTER AFTER BEING ASKED TO LEAVE THE PREMISES WILL BE IMMEDIATELY REPORTED TO THE POLICE.