How to pay rates

There are currently different systems in place for paying rates in either the former Holroyd or former Auburn Council area and former Parramatta Woodville Ward.

Make an online payment

You can pay your Council Rates or invoices online using Visa or Mastercard.

Payments are processed through a secured site and information will only be used for the purpose of this transaction.

A service fee of up to 0.8% applies.

If you are a Centrelink customer and wish to use Centrepay to pay your rates, download the Centrepay Deductions form or ask our Customer Services staff for a copy.

This form is also available from Centrelink offices. Centrepay is a voluntary, free service to Centrelink customers. The money you specify is transferred from your Centrelink payments, pensions and allowances.

You may choose to start, stop or change your deductions at any time.

Other payment options

Former Holroyd area

In person

You can pay in person at Council’s Customer Service Centre at 16 Memorial Avenue, Merrylands.

Please bring your whole Rate Notice with you. You can pay by cash, cheque, EFTPOS, MasterCard or Visa. A credit card service fee of up to 0.8% applies.

Office hours are Monday to Friday 8 am to 4:30 pm.

Over the phone

Pay 24 hours a day, 7 days per week for the cost of a local call, with the exception of mobile phones which will be charged at mobile phone rates, by calling 1300 858 459. MasterCard or Visa cards are accepted.

A credit card service fee of up to 0.8% applies.


BPAY allows you the opportunity to pay over the phone, or through the Internet, from your cheque, savings or credit card account (Visa or MasterCard only).

Please quote Biller Code 5637 and your Reference Number (which is located on the top right-hand side of the Rate Notice).

To make use of this option, you must initially contact your financial institution to ensure the BPAY facility is available at that institution. Provided you have sufficient available credit or balance, the payment will be processed and you will be issued a receipt number for the bill payment.

By Mail

Simply include your cheque or money order payable to Cumberland City Council, together with the detachable deposit slip portion of the rate notice, to:

Cumberland City Council
PO Box 42

All correspondence for Council should be posted to Council’s administration office PO Box 42, Merrylands NSW 2160.

Pay at any Commonwealth Bank

Fill in your details on the deposit slip and give the whole Rates Notice to the teller.

They will stamp the top half and give it back to you as your receipt. 

You do not need to have an account with the Commonwealth Bank and they will not charge a transfer fee.

Pay at any Australia Post

You can pay in person at any Post Office. Please present the notice intact. A paper receipt will be issued.

You can also pay by phone on 13 18 16, 24 hours a day, 7 days per week for the cost of a local call, with the exception of mobile phones, which will be charged at mobile phone rates.

You can pay over the internet using POSTbillpay.

Please quote the POSTbillpay code of 0281 and your POSTbillpay Reference number as per the deposit slip on the front of the notice. When making an Australia Post phone payment or internet payments only Mastercard and Visa cards are accepted.

Pay by credit card through Australia Post Billpay

Payments to a maximum of $1,000 can be made using Australia Post Billpay over the Internet using your Mastercard or Visa.

Simply quote Biller Code 0247 along with your customer number, the amount being paid and credit card details.

Pay by Council Direct Debit

Download the Direct Debit Request Form or call Cumberland City Council’s customer service staff for details on 8757 9000.

Once the form has been received and verified by your financial institution, when a rate payment is due, a notice will be forwarded to you indicating the date and the amount which will be deducted from your account.

Please ensure that adequate funds are available on this date to avoid the possibility of additional bank charges.

A direct debit request will be treated as a request for instalment payments by direct debit unless you specify that you wish to pay the full amount of rates on the due date.

At this stage a direct debit cannot be made from a credit card account and cannot be taken over the phone by Council staff.

Former Auburn Council area and Woodville Ward

In person

You may pay your rates in person at Cumberland City Council’s Customer Service Centre, located at Civic Place, 1 Susan Street, Auburn between 8 am and 4.30 pm Monday to Friday.

Pay by BPAY and BPAY View

Contact your participating bank, building society or credit union to arrange payment directly from your savings, cheque or credit card account. You will need to provide the biller code 18184 and your reference number which is shown on the front page of your rate notice.

BPAY View: Contact your participating financial institution to register, then you may view and pay your account online. You will need to provide the biller code 18184 and your reference number which is shown on the front page of your rate notice to register for BPAY View.

Over the phone

You can pay your rates by phone 24 hours a day, 7 days a week by phoning the national telephone number 13 18 16. You will need to provide the biller code 0247, your reference number and your credit card details.