1. What is a Visitor Management System (CircleScan)?
A software-based technology scanning device that is used to streamline and assist the digital sign in process for members and patrons when entering a venue. This is achieved by having a staff member scan a member or patrons drivers licence, proof of age card or other forms of identification through the device and registering that persons visit to a venue.
2. Why is Council implementing CircleScan?
Council is implementing CicleScan to ensure that the safety and wellbeing of our members, patrons and staff remains paramount throughout each and every visit to our venues by using digitalised identification scanning & verification methods. The system will also be used to assist with evacuation & preventative safety management controls, venue access controls and site-specific contractor registration & management.
3. When is CircleScan going live?
The date that the devices will be installed and going live at each of our venues (Granville, Wentworthville & Merrylands Swim Centres) will be Friday 29 November 2024.
4. What is the alternative to using CircleScan?
Council is encouraging the initial step of having all patrons create a member profile on our POS system. This will involve providing their full name, date of birth, address and contact details, as well as having a profile photo taken and being issued a membership card to sign in with and use on arrival each visit.
Alternatively, patrons will be asked to scan their driver's licence, proof of age card or other form of identification through a CircleScan device each and every time they visit one of our venues.
5. Where will my data be stored safely?
The identification data is captured through the CircleScan device and then safely stored locally in New South Wales, Australia within a highly secured Microsoft SQL Azure cloud-based server.
6. How long is my data and contact details kept for?
The identification data will be kept within a highly secured Microsoft SQL Azure cloud-based server for a short, nominated period and then managed through an auto delete software process.
7. Will my data and contact details be used for any other purpose?
No, all data captured from members and patrons that use the CircleScan devices to sign in at any of our venues will not be used for any other purpose other than to streamline and assist the digital sign in process for members and patrons when entering our venue.
For all other general enquiries or queries you may have about the roll out of the Visitor Management System, please don’t hesitate to contact one of our Swim Centres Customer Service team members via the following methods:
- Phone - (02) 8757 9050
- Email - recreationcentres@cumberland.nsw.gov.au
- In person at the reception desk at one of our Swim Centres (Granville, Wentworthville or Merrylands)