30 November 2016
NSW Councils are regularly in contact with their local community to understand how they are performing in delivering various programs and services.
Cumberland Council has captured comprehensive feedback from the community through our first Cumberland Community Satisfaction Surveys for which the results are available below.
Cumberland Community Satisfaction Survey
This survey has collected valuable feedback from over 600 residents on Council’s performance, service delivery and provides insight into the community’s thoughts on the future of Cumberland. Levels of satisfaction and importance were measured against 42 key services and programs delivered by Council. The research findings will support long-term planning for the area including responding to key priorities and challenges over the next four to ten years.
Council is pleased to inform our community that the current satisfaction level is sitting at 3.4 out of 5 indicating majority of residents sampled are at least somewhat satisfied with the performance of Council.
View the full results of the
NSW Government Community Satisfaction Survey for Cumberland
The New South Wales (NSW) Government in partnership with all merged Councils has undertaken its own research to provide baseline information on community views towards and satisfaction with the services of council. This research will be an important tool for Cumberland Council to better understand what matters to our community including enhancing service delivery, communications and building stronger relationships between council and the local community.
Using a different benchmark measurement to the Cumberland Community Satisfaction Survey, the research has found the current satisfaction level is 60 out of 100on par with Metropolitan Sydney indicating Council is performing well however there is room for improvement.
View the full results of the
It is important to note that these results will serve as a benchmark for future research and analysis and this survey is intended to be repeated late 2017 in partnership with the NSW Government.
For more information, please contact the Corporate Planning team on 8757 9000.
