COVID-19 UPDATE: Due to the ongoing Coronavirus (COVID-19) pandemic Council has made changes to a range of events and services to keep you safe.

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Cumberland City Council Web Chat

Have your questions answered by the Customer Service team in real time and complete your business more efficiently.

Quick answers without the searching

Web chat is an alternative to picking up the phone or visiting a Customer Service Centre and provides the same level of service.

Many people will be familiar with web chat, as it is a common customer service channel used by businesses online.

How to use web chat

Web chat is available Monday to Friday from 8am to 4:30pm.

Visit the website, open the chat box in the bottom right-hand corner and type in your query. A Customer Service team member will respond promptly to your message.

You can use a smart phone, tablet or computer to access web chat.

You can also contact Council by phone, email, in person, by post and fax.