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Cumberland City Council Web Chat

Have your questions answered by the Customer Service team in real time and complete your business more efficiently.

Quick answers without the searching

Web chat is an alternative to picking up the phone or visiting a Customer Service Centre and provides the same level of service.

Many people will be familiar with web chat, as it is a common customer service channel used by businesses online.

How to use web chat

Web chat is available Monday to Friday from 8am to 4:30pm.

Visit the website, open the chat box in the bottom right-hand corner and type in your query. A Customer Service team member will respond promptly to your message.

You can use a smart phone, tablet or computer to access web chat.

You can also contact Council by phone, email, in person, by post and fax.

aboriginal flag red and black stripe background with yellow circle centre

Acknowledgement of Country

Cumberland Council acknowledges the Darug Nation and People as Traditional Custodians of the land on which the Cumberland Local Government Area (LGA) is situated and pays respect to Aboriginal Elders both past, present and future. We acknowledge Aboriginal and Torres Strait Islander Peoples as the First Peoples of Australia. Cumberland Council also acknowledges other Aboriginal, and Torres Strait Islander Peoples living in the Cumberland LGA and reaffirms that we will work closely with all Aboriginal and Torres Strait Islander communities to advance reconciliation within the area.

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