Where to go for help and support
Many local community organisations are still operating to provide supporting and emergency relief to community members who are affected by the Covid-19 pandemic.
If you or another community member is facing difficulties as a result of the Covid-19 pandemic, here are some of the community services available to provide help and support.
There are also helplines and resources to support you via phone and online.
Download a copy of key contacts for help and support.
Food Banks and Emergency Care Packages
Astha - Charity for serving homeless and needy
Providing food relief and grocery support for international students who have lost their job due to COVID-19 and have less than $1000 in savings
Counselling support is also provided in collaboration with Sewa Australia.
Australian Afghan Association Hassanian Youth Association Inc
Distributes Care Packs including masks, gloves and groceries to different areas in Cumberland Local Government Area. Available by phone 8am to 8pm.
Phone: 0421 567 397
Cumberland City Council - Emergency Care Packages for seniors
Emergency Care packs containing food and hygiene products for isolated seniors. Must be aged over 65 years or over 50 years for people from Aboriginal and/or Torres Strait Islander backgrounds who live in the Cumberland Local Government Area and do not have access to a support network or can't get supplies. Referrals for non-eligible clients.
For more information, see Council's recent media release: Emergency Relief Packages for seniors in need
Cumberland City Council - Seniors and Disability Services
Home Delivered Meals
- We are delivering frozen meals only (with dessert and juice)
- Meal choices are limited to available stock (unless medical/religious dietary requirements)
- Delivery is offered once a week
- Delivery will take place Monday/Tuesday/Wednesday – day will be determined by Nutrition Services, and based on availability
- Customers/Representatives will be invoiced
- Direct Debit is the ONLY payment method accepted at this time
- Available to those who are isolated (e.g. no family, friends, carers) and those who are unable to access the shops/online options
- Service is available once a fortnight
- Service cost is $11.00 per occasion
- Customer is contacted via phone for their shopping list, staff place the order online for all customers that week in one go to reduce delivery fees and need for minimum spend. Staff then sort, pack and deliver their shopping.
- Direct Debit is the ONLY payment method accepted at this time
- Fruit and vegetables for customer's shopping orders are sourced from a grocer to assist our small local businesses during this time
Food Bank for seniors and people with disability. Available daily.
Phone: 02 9972 8688
Holroyd Youth Services
Food Bank and some toiletries for young people and families. Thursdays only.
Phone: 02 9637 1535
House of Welcome – Food Bank
Islamic Dawah Centre of Australia and Al-Ihsan Foundation International Limited
Assistance with home shopping assistance or other support for elderly residents.
Phone: Ghassan Al Assadi 0411 216 619
Jesuit Refugee Service
Food Bank and minimal Emergency Relief support for individuals and families who are seeking asylum (Bridging visa, Temporary visa and SHEV. Home delivery only.
Case Work for people seeking asylum.
Phone service only. Leave a message if phone attended and will call back.
Phone: 02 9098 9336
Karma Kitchen (Hindu Council Benevolent Fund)
Emergency Care packs: Fresh food parcel for people impacted by COVID-19 - including international students, seniors and unemployed individuals.
Phone: 1300 849 278
Karabi Community Services
Food Parcel pick-up: 1 to 2 bags of fresh fruit and vegetables for a gold coin donation. Collection on Mondays only with prior booking.
Food Bank: Maximum 4 bags of staple foods - including fruit, vegetables, freezer and pantry items. BYO bag. Cost: $25 - payable in advance. Prior booking required.
Phone: 02 9631 6575
Operates a ‘Help Desk’ which connects people with emergency food packages , accommodation and general health needs.
Support for people impacted by the COVID19 including international students, seniors and unemployed individuals.
Phone: 0437039221 or submit an enquiry to the Mahasangh Help Desk
Food Bank: Collection on Monday and Wednesday between 12pm and 2pm. By appointment only.
Phone: 02 9636 7400
Western Sydney Community Centre
Food Bank: Fresh food pantry. Wednesdays and Fridays: Seniors hour 12pm to 1pm. Others 1pm to 3pm.
Eligible recipients include people who have recently lost their jobs and Health Care Card, Pension Card and Seniors Card holders.
Phone: 02 9649 2063
Emergency Relief Assistance
Emergency Relief Assistance is a government funded service that provides a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.
This support includes assistance paying bills (EPA vouchers), food vouchers, household items, and referrals to crisis housing. Eligibility criteria applies.
Many services are providing eligibility assessments by phone or email and pick up by appointment only. We recommend that you call services first to confirm opening hours and appointment requirements.
Support for International Students
The NSW Government will fund temporary crisis accommodation for international students in crisis. International students enrolled in NSW can also have free access to the Redfern Legal Centre’s multilingual legal advice app for international students, My Legal Mate.
Phone: NSW Government COVID-19 hotline 13 77 88
The Australian Government has provided a dedicated email and hotline for international students if they have questions on support available.
- Email: email@example.com or
- Phone:1300 981 621 from 8am to 8pm AEDST Monday to Friday - calls within Australia only.
Providers of Emergency Relief Assistance
Anglican Community Services
Assistance with rental arrears and bonds, electricity and telephone bills and some food vouchers.
Phone: 02 8624 8600
Accessible Diversity Services Initiative Limited (ADSi)
Australian Anatolian Community Services Co-op Ltd
Assistance with electricity and gas bills (EPA vouchers).
Phone: 02 9643 1666
Community Migrant Resource Centre
Assistance with electricity and gas bills (EPA vouchers) on Monday, Tuesday and Wednesday.
Phone: 02 9687 9901
Granville Multicultural Community Centre Incorporated
Assistance with electricity and gas bills (EPA vouchers).
Phone: 02 9637 7600
Prosper (Project Australia) Incorporated
Assistance with electricity and gas bills (EPA vouchers), food packs, toiletries, nappies, small household items and clothing.
Phone: 0402 787 571
St Vincent De Paul Society NSW
Assistance with food parcels and vouchers.
Phone: 02 9643 7794
The Salvos Connect
Assistance with electricity and gas bills (EPA vouchers), and vouchers for food, petrol or other essentials
Phone: 1300 371 288
Increased and Accelerated Income support for individuals
The Australian Government is temporarily expanding eligibility to income support payments and establishing a new, time-limited Coronavirus supplement to be paid at a rate of $550 per fortnight.
This supplement will be paid to both existing and new recipients of the eligible payment categories. These changes will apply for the next 6 months.
For more information download the Income Support for Individuals Fact Sheet. (PDF, 1.03 MB)
Translations of this Fact Sheet will soon become available.
Support payment fact sheets
View or download the following government fact sheets
- Income Support for Individuals Fact Sheet. (PDF, 1.03 MB)
- Information on Income Support for Coronavirus (PDF, 480 KB)
- Information on Income Support payments for people already getting a payment (PDF, 700 KB)
Help with the cost of living
Rebates and Savings
The NSW Government is helping ease the cost of living with more than 70 rebates and savings.
Simply browse NSW Government rebates and savings or use the Savings Finder to see which savings are relevant to you.
Visit NSW Government's Help with the cost of living
Salvation Army - Moneycare
Free & Confidential Financial Counselling & Financial Literacy Service to support people experiencing financial distress
Phone: 02 9633 5011
Energy and Water Ombudsman NSW
The Energy & Water Ombudsman NSW is a free, fair and independent service that can assist consumers and small business experiencing difficulties with their energy and some water providers in NSW.
Phone 1800 246 545 or visit the website www.ewon.com.au
Supporting Children, Young People and Families
Reporting a Child at Risk
Reporting a child at risk, signs of child abuse and neglect, child protection laws, family preservation, FACS services that keep kids safe, Mandatory reporters.
Phone: 132 111
Daniel Morcombe Foundation
The Daniel Morcombe Foundation has some fantastic videos and activities for children and young people from 3 years old all the way to the high school years. We want to make sure all children and young people are empowered with the knowledge of how to get help if they need it.
Another great service that can be easily accessed is Kids Helpline. Kids Helpline is Australia’s free, private and confidential 24/7 phone and online counselling service for children and young people aged 5 to 25. If you or someone you know needs to talk to someone please call 1800 55 1800 or visit the Kids Helpline website
During the Coronavirus outbreak, many children will increase their online activity. To ensure they remain safe visit the Australian Government's eSafety site at www.esafety.gov.au
Or read the media release on eSafety
Domestic Violence and Family Support
Domestic Violence Help
During periods of stress and uncertainty, domestic violence cases can rise dramatically. If you are confined at home with someone who is acting aggressively, intimidating you or sexually or psychologically abusing you, please do not hesitate to get help by phoning a domestic violence hotline:
- Lifeline, 24 hour telephone crisis support – confidential, professional and welcoming for all religions, ages, genders, and sexual orientation. For crisis support call 13 11 14.
- 1800RESPECT website– National Sexual Assault, Domestic Family violence Counselling Service. Online Chat available 24 hours a day.
- Translating and Interpreting service – free telephone or onsite interpreters in your own language. Available 24 hours every day of the year. Call 131 450
For more resources and information, visit our Domestic Violence page.
Legal Aid NSW’s Domestic Violence Unit is continuing to provide advice and assistance to clients during the COVID-19 pandemic over the phone to clients who are experiencing domestic violence and need help with any of the following issues:
- Duty representation in the Family Court;
- Duty representation in some ADVO lists in the Local Court (including for defendants who are primary victims of violence)
- Family law (Parenting and property issues);
- Care & Protection;
- Child Support;
- Victim’s Support; and
- Other legal issues the client is having because of domestic violence
Specialist support staff include lawyers, social workers and financial counsellors who work collaboratively to support clients.
To make a referral, please 9219 6300 or email firstname.lastname@example.org
Family Support Factsheets
The following COVID-19 factsheets on topics such as Domestic Violence and Family Support are now available to view online:
COVID-19: Are you worried about domestic and family violence?
Domestic and family violence can become worse during a crisis. During the COVID-19 pandemic, you might be worried about your safety, or the safety of someone you know. This factsheet has information about keeping safe during the COVID-19 pandemic.
COVID-19: It's not safe for me to stay at home - what should I do?
During the COVID-19 pandemic, it may be harder for you to find a time when it is safe to leave your home because of family and domestic violence. This factsheet provides information about things you should consider when making a plan to leave.
COVID-19: Apprehended domestic violence orders
Domestic and family violence can become worse during a crisis. Police can make an application in court for an apprehended domestic violence order to keep you and your children safer.
COVID-19: Child support and family payments
If care arrangements for your child change or your income changes because of COVID-19, this could affect your child support assessment and family tax benefit payments. This factsheet aims to help answer your questions.
COVID-19: Financial stress for separating families
Separation can be a time of financial stress for many families, and many people have lost income due to the COVID-19 pandemic. This factsheet offers tips for dealing with financial stress when you are going through separation.
COVID-19: Mediation by telephone
Because of the COVID-19 pandemic, there have been changes in the way family law courts operate. This factsheet is about how a mediation, or family dispute resolution conference, can help you resolve your family law problems quickly and without the need to go to court.
More family and civil law resources about COVID-19 and the law are being developed and will be made available soon. To view the latest resources relating to COVID-19 and the law, visit and search using the keyword “COVID-19”.
- Lifeline Australia: 13 11 14 24 Hour Telephone Crisis Support and Suicide Prevention – confidential, professional and welcoming for all religions, ages, genders, and sexual orientation.
- Beyond Blue: 1300 224 636
- 24/7 Support Line and Chat Line Available
- Suicide Call-back Service: 1300 659 467
- Health Direct: 1800 022 022 If you are feeling unwell and can't reach your doctor
- Kids helpline: 1800 551 800
- 1800RESPECT: National Sexual Assault ,Domestic Family Violence Counselling Service: 1800 737 732
- Domestic Violence Helpline NSW: 1800 656 463
- NSW Ageing & Disability Abuse Helpline: 1800 628 221 9am to 5pm, Monday to Friday
Online support and resources
Parents and Carers
There are Early Intervention services that are funded by the NSW Government to support vulnerable children, young people and families. Some eligibility criteria may apply. This includes case management, counselling, information and referral. Many services are still operating during this period providing by phone support and referrals.
It is advised to call services first or check their websites to confirm opening hours and services available.
Find your local service at www.linker.org.au
Talking to kids about Coronavirus
- World Health Organisation
- Child Mind Institute
- Comic strip info on Coronavirus
- Managing anxiety in children around Coronavirus
- Coronavirus information booklet for children
- The Australian Parenting website
- National Workforce Centre for Child Mental Health
- NSW Education - Learning from home-
- From ABC, Life Matters, Lauren Clarke (video opens on YouTube)
Homelessness Services and Transition Accommodation
Transitional accommodation for families with dependent children and young pregnant women - 16 to 24 years.
Phone: 02 8752 0300
This information and referral telephone service is open 24 hours a day, 7 days a week. It helps to accommodation and services for people who are homeless or at risk of homelessness.
Callers to Link2home will receive one or more of the following:
- Information about local services
- An assessment to determine what kind of help is needed
- Referral to appropriate specialist homelessness services (SHS), support services, temporary accommodation and/or other services.
Link2home also provides information about homelessness services across NSW to SHS providers and homelessness advocates acting on behalf of clients.
Phone 1800 152 152
Parramatta Mission, working in partnership with Mission Australia and St Vincent de Paul Society operate the Western Sydney Single Men’s Homeless program. This incorporates crisis accommodation (from Hope Hostel) and transitional accommodation and provides outreach services to rough sleepers and clients with complex needs.
Phone: 0419 696 673 or 02 8880 8234
Western Sydney Homelessness Outreach Prevention and Rapid Rehousing Service (HOPARRS) supports people over the age of 21 years, and families who are homeless or at risk of homelessness. This includes rough sleepers, people with mental health issues, people leaving custody, and people with a disability. Strong focus on Aboriginal people and people from culturally and linguistically diverse backgrounds.
Phone: 1800 384 331
NSW Government Fair Trading
The NSW Government has introduced an interim 60-day stop on landlords seeking to evict tenants due to rental arrears as a result of COVID-19, together with longer six month restrictions on rental arrears evictions for those financially disadvantaged by COVID-19.
Check out their website for more information
Cumberland Homelessness Service for Single Women and Women with Children Escaping Domestic Violence
This service targets single women over 25 years of age who are homeless or at risk of homelessness within the Parramatta, Auburn and Holroyd areas, and women with children experiencing domestic and family violence within the Parramatta and Holroyd areas.
The service provides prevention and early intervention, and crisis and transitional accommodation with support to exit clients out of homelessness. It has a strong focus on responses for Aboriginal women and is accessible to women from culturally and linguistically diverse backgrounds.
This service provides the women’s refuges:
- Thelma Brown Cottage: Phone: 0407 903 362
- Kelly’s Cottage (formerly known as Adele Dundas): Phone 9636 2380
Lead provider: UCA-Parramatta Mission
Phone: 9891 2277
Wesley Community Services Limited
Homelessness support for couples with children or singles with children who are Australian Citizens or permanent residents.
Phone: 02 9797 2312
The Youth Hub is the centralised intake point into the youth accommodation services. The Youth Hub provides intake into Outreach and Early Intervention Case Management, Crisis accommodation and referral pathways to transitional accommodation.
Phone: 02 8880 8222
A mobile-friendly website that connects people who are in crisis with the services they need right now and nearby - find shelter, food, health and other critical support services.
Find Legal Answers
A link to services provided from the State Library. Legal help can be found for a wide range of COVID-19 related crisis issues - from rent and employment, to financial disputes.
MindGuide is a free online website/app to help people in Western Sydney navigate mental health information, support and services. MindGuide provides information for available 24 hours a day, seven days a week. Available via Apple Store or Google Play as an app or via the internet.
Western Sydney Primary Health Network (WentWest) Below is a list of categories currently included in the Mental Health Directory:
- Allied Health
- Children and Young People
- Community Health Care
- General Practitioners and Medical Centres
- Housing Services
- Mental Health Services
- Primary Mental Health Care Providers
- Respite/Carer Support
- Support Group/s
Be aware of scams
Unfortunately the chaos and confusion of COVID-19 has also provided opportunities for scammers to pray on unsuspecting people. Be aware of the many scams that have developed recently by visiting the Australian Competition and Consumer Commission's ScamWatch.
Shelter NSW have put together a range of resources to help you during COVID-19. Go to Shelter NSW's website for more information.
Telecross - Phone check in service
Red Cross can provide you with a daily telephone call to check on your wellbeing through a service known as Telecross. This provides peace of mind if you are at risk of an accident or illness that may go unnoticed, such as falling and being unable to call for help. The volunteer will check to see that you are well and provide a friendly voice to wake up to each morning.
For more information and to register for this service visit Telecross