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Contact Us

Information on a variety of ways to contact Council including, phone and email.

Service Centre Locations

Merrylands Service Centre

16 Memorial Ave
Merrylands NSW 2160
Business Hours: 8.00am to 4.30pm

Auburn Service Centre

1 Susan Street
Auburn NSW 2144
Business Hours: 8.30am to 4.00pm

Customer Service Charter

Council's commitment to providing a high level of customer service to its community is outlined in our Customer Service Charter.

Our Charter is our commitment to provide you, our customer, with quality service that is professional, efficient and effective.

View the Customer Service Charter. (PDF, 293.15 KB)

Customer Service Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient. Our Customer Service Standards outline the level of service you can expect to receive from us. Please refer to our Customer Service Standards for further information about our service delivery.

View the Customer Service Standards. (PDF, 3.61 MB)

Our friendly Customer Service team are available to assist with your enquiries:
Phone: 8757 9000
Emailcouncil@cumberland.nsw.gov.au
Fax: 9840 9734
Postal Address: PO Box 42, Merrylands NSW 2160

People with Disability Contact

If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service. Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.

Compliments and Complaints Resolution

Your feedback is important to us, whether you have a compliment or complaint about a service you have received. We value all feedback, because it helps us to improve our services.

Internal Ombudsman Shared Service

If you have not been able to resolve your complaint with the Council, it is open to you to contact the Internal Ombudsman Shared Service (IOSS). The IOSS is available to council staff, Councillors and community members to ensure that the council has appropriately dealt with a complaint/issue raised with it.

Internal Ombudsman Shared Service
11 Northumberland Road
Auburn NSW 2144
Email: 
internalombudsman@cumberland.nsw.gov.au
Phone: 8757 9044

Media Contact

Please email media@cumberland.nsw.gov.au or call 8757 9000 and ask to be transferred to the media department.