Information on a variety of ways to contact Council including, phone and email.
Service Centre Locations
Merrylands Service Centre
16 Memorial Ave
Merrylands NSW 2160
Business Hours: 8.00am to 4.30pm
Auburn Service Centre
1 Susan Street
Auburn NSW 2144
Business Hours: 8.30am to 4.00pm
Customer Service Charter
Council's commitment to providing a high level of customer service to its community is outlined in our Customer Service Charter.
Our Charter is our commitment to provide you, our customer, with quality service that is professional, efficient and effective.
Customer Service Standards
Council is committed to delivering high-quality service delivery, which is both timely and efficient. Our Customer Service Standards outline the level of service you can expect to receive from us. Please refer to our Customer Service Standards for further information about our service delivery.
Our friendly Customer Service team are available to assist with your enquiries:
Phone: 8757 9000
Fax: 9840 9734
Postal Address: PO Box 42, Merrylands NSW 2160
People with Disability Contact
If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service. Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.
Compliments and Complaints Resolution
Your feedback is important to us, whether you have a compliment or complaint about a service you have received. We value all feedback, because it helps us to improve our services.
Please email firstname.lastname@example.org or call 8757 9000 and ask to be transferred to the media department.