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Contact Us

Information on a variety of ways to contact Council including, phone and email.

Customer support is available Monday - Friday 8.00am to 4.30pm in person via the below locations or via phoning our contact centre on 8757 9000.

Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on 8757 9000.

Service Centre Locations

Merrylands Service Centre

16 Memorial Ave
Merrylands NSW 2160
Business Hours: 8.00am to 4.30pm

Auburn Service Centre

1 Susan Street
Auburn NSW 2144
Business Hours: 8.00am to 4.30pm

Our friendly Customer Service team are available to assist with your enquiries:

Phone: 8757 9000
Fax: 9840 9734
Postal Address: PO Box 42, Merrylands NSW 2160
ABN: 22 798 563 329

Customer Service Charter

Council's commitment to providing a high level of customer service to its community is outlined in our Customer Service Charter.

Our Charter is our commitment to provide you, our customer, with quality service that is professional, efficient and effective.

View the Customer Service Charter. (PDF, 293.15 KB)

Customer Service Standards

Council is committed to delivering high-quality service delivery, which is both timely and efficient. Our Customer Service Standards outline the level of service you can expect to receive from us. Please refer to our Customer Service Standards for further information about our service delivery.

View the Customer Service Standards. (PDF, 3.61 MB)

People with Disability Contact

If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service. Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.

Compliments and Complaints Resolution

Your feedback is important to us, whether you have a compliment or complaint about a service you have received. We value all feedback, because it helps us to improve our services.

Internal Ombudsman Shared Service

If you have not been able to resolve your complaint with the Council, it is open to you to contact the Internal Ombudsman Shared Service (IOSS). The IOSS is available to council staff, Councillors and community members to ensure that the council has appropriately dealt with a complaint/issue raised with it.

Internal Ombudsman Shared Service
11 Northumberland Road
Auburn NSW 2144
Phone: 8757 9044

Media Contact

Please email or call 8757 9000 and ask to be transferred to the media department.