Contact Council

Find out how to contact Cumberland Council or read about our Customer Service Charter and Standards.

Ways to contact Council

By email or feedback form

Send through your query with all the relevant information to

You can also send through compliments and complaints through the compliments and feedback form.

In person at Service Centres

There are two locations where you can visit Council in person to speak with our Customer Service team.

Merrylands Service Centre
16 Memorial Ave
Merrylands NSW 2160
View on google maps
Business Hours: Monday to Friday from 8.00am to 4.30pm

Auburn Service Centre
1 Susan Street
Auburn NSW 2144
View on google maps
Business Hours: Monday to Friday from 8.00am to 4.30pm

By post

Council's mailing address is:

Cumberland Council
PO Box 42
Merrylands NSW 2160

By phone or fax

The best time to call Council's Customer Service team is during business hours, Monday to Friday from 8.00am to 4.30pm on 8757 9000

However, Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

You can also fax your documentation to 02 9055 3301.

People with Disability Contact

If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service.

Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.

Media contact

For media inquiries or interviews, please contact: or 0437 724 224.

Compliments and complaints

Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback through our Compliments and complaints page.