From 9 June 2020, both Auburn and Merrylands Customer Service Centres will resume full operations, opening 8am to 4:30pm Monday to Friday.
Note: Due to technical issues we are experiencing a delay in responding to all emails and feedback forms.For any urgent enquiries please contact us on 02 8757 9000.
Ways to contact Council
By email or feedback form
- Online: Complaints and Feedback Online Form (online form)
- Paper Form: Complaints and Feedback Paper Form (PDF, 158KB)
- Email: council@cumberland.nsw.gov.au
Council values all feedback, because it helps us to improve our services.
There are a number of ways to provide feedback through our Compliments and complaints page.
In person at Service Centres
There are two locations where you can visit Council in person to speak with our Customer Service team.
Merrylands Service Centre
16 Memorial Ave
Merrylands NSW 2160
View on google maps
Business Hours: Monday to Friday from 8.00am to 4.30pm
Auburn Service Centre
1 Susan Street
Auburn NSW 2144
View on google maps
Business Hours: Monday to Friday from 8.00am to 4.30pm
By post
Council's mailing address is:
Cumberland City Council
PO Box 42
Merrylands NSW 2160
By phone or fax
The best time to call Council's Customer Service team is during business hours, Monday to Friday from 8.00am to 4.30pm on 02 8757 9000
However, Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.
You can also fax your documentation to 02 9055 3301.
People with Disability Contact
If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service.
Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.
Media contact
For media inquiries or interviews, please contact: media@cumberland.nsw.gov.au or 0437 724 224.
Compliments and complaints
Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback through our Compliments and complaints page.
