COVID-19 update - 18 October 2021
Face-to-face services at our Auburn and Merrylands Services Centres as well as our Community Service Centre on Merrylands Road have resumed. For details, see below information under 'In person at Service Centres'.
JP Service - JP services at the Community Service Centre in Merrylands have resumed by appointment only. For details, visit the JP Services page.
Note: Due to technical issues we are experiencing a delay in responding to all emails and feedback forms. For any urgent enquiries please contact us on 02 8757 9000.
Ways to contact Council
By email, feedback form or request a service submission
- Request a service: Submit your request to Council by selecting the most relevant category
- Online: Complaints and Feedback Online Form (online form)
- Paper form: Complaints and Feedback Paper Form (PDF, 158KB)
- Email: council@cumberland.nsw.gov.au
Council values all feedback, because it helps us to improve our services.
There are a number of ways to provide feedback through our Compliments and complaints page.
In person at Service Centres
Merrylands Service Centre
16 Memorial Ave
Merrylands NSW 2160
Australia
View on google maps
Business hours: 8am to 4:30pm, Monday to Friday
Auburn Service Centre
1 Susan Street
Auburn NSW 2144
Australia
View on google maps
Business hours: 8am to 4:30pm, Monday to Friday
Community Service Centre in Merrylands
Shop 1/205 Merrylands Road
Merrylands NSW 2160
Australia
View on google maps
Business Hours: 8:30am to 12pm and 1pm to 4pm, Monday to Friday
By post
Council's mailing address is
Cumberland City Council
PO Box 42
Merrylands NSW 2160
A paper form is available: Complaints and Feedback Paper Form (PDF, 158KB) or you can simply write your own letter and send it to Council.
By phone or fax
The best time to call Council's Customer Service team is during business hours, Monday to Friday from 8.00am to 4.30pm on 02 8757 9000
However, Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.
You can also fax your documentation to 02 9055 3301.
People with Disability Contact
If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service.
Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.
Media contact
For media inquiries or interviews, please contact: media@cumberland.nsw.gov.au.
Compliments and complaints
Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback through our Compliments and complaints page.
