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Contact Council

Find out how to contact Cumberland City Council or read about our Customer Service Charter and Standards.

Note: Due to technical issues we are experiencing a delay in responding to all emails and feedback forms.For any urgent enquiries please contact us on  02 8757 9000. 

Ways to contact Council

By email, feedback form or request a service submission

Council values all feedback, because it helps us to improve our services.

There are a number of ways to provide feedback through our Compliments and complaints page.

In person at Service Centres

There are three locations where you can visit Council in person to speak with our team.

Merrylands Service Centre
16 Memorial Ave
Merrylands NSW 2160
Australia
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Business hours: Monday to Friday from 8.00am to 4.30pm

Auburn Service Centre
1 Susan Street
Auburn NSW 2144
Australia
View on google maps
Business hours: Monday to Friday from 8.00am to 4.30pm

Community Service Centre in Merrylands
Shop 1/205 Merrylands Road
Merrylands NSW 2160
Australia
View on google maps
Business Hours: Monday to Friday from 8:30am to 4pm
Services provided - general enquiries and JP Service

By post

Council's mailing address is

Cumberland City Council
PO Box 42
Merrylands NSW 2160


A paper form is available: Complaints and Feedback Paper Form (PDF, 158KB) or you can simply write your own letter and send it to Council.

By phone or fax

The best time to call Council's Customer Service team is during business hours, Monday to Friday from 8.00am to 4.30pm on 02 8757 9000

However, Council is also contactable for emergencies after hours 24 hours a day, 7 days a week on the same number above.

You can also fax your documentation to 02 9055 3301.

People with Disability Contact

If you are deaf or have a hearing or speech impairment you can contact us directly via the National Relay Service.

Please provide Councils contact number on your call and you will be connected to us: 02 8757 9000.

Media contact

For media inquiries or interviews, please contact: media@cumberland.nsw.gov.au.

Compliments and complaints

Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback through our Compliments and complaints page.