Council’s Community Service Centre in Merrylands has helped 1,000 customers since opening its doors in April this year.
The Centre was opened to ensure business continuity, during the height of COVID-19 restrictions.
Mayor Steve Christou said the Centre is available to help residents connect with Council and raise their issues.
“COVID-19 really made us look at the way we service the community, particularly for people who found themselves stuck in the absence of face-to-face Council support and services,” said Mayor Steve Christou.
“Restrictions may be easing now but the feedback I’ve received is the Centre has been a real game changer and offers much more than what many residents have come to expect from Council customer support.
“I am regularly approached on a range of Council topics from infrastructure upgrades to parks, schools, transport, housing, education, immigration and other issues where residents would like Council’s support.
“When customers visit the Centre, they can ask us questions about Council services or projects, speak to a duty planner on certain days, or access justice of the peace services with no appointment necessary.
“I’m delighted that over a thousand residents have visited the Centre and taken us up on the offer to connect. As a large Council we are here to assist residents, be accessible and answer their questions.
“In time, we may even look to open similar centres in other areas across Cumberland City.” Council is currently exploring options to open up Centres in Wentworthville and Berala.
Residents can visit the Centre at 1/205 Merrylands Road, Merrylands. The Centre is open Monday to Friday from 8:30am to 4pm or by appointment.