Page last updated 20 January 2022
Changes to our services and facilities
In line with new rules announced by the NSW Premier on 23 December 2021, we've had to make a few changes:
- anyone entering our indoor venues and facilities must wear a mask whilst indoors. This includes but is not limited to our libraries, community centres, function centres, administration centres and halls.
- The Holroyd Centre and Eric Tweedale Function Centre are subject to the 1 person per 2 square metre capacity limit from 27 December 2021 until 27 January 2022.
- QR code check-in is required for all our venues and facilities.
Services and facilities
Customer service
Our customer service centres are open.
Community centres, halls and function centres
Our community centres and facilities for hire are open. Prior to booking, please refer to the COVID-19 Venue Capacities and COVID-19 Venue Protocols on Bookable home page.
The Holroyd Centre is open.
Gardens
Auburn Botanic Gardens, Central Gardens (Merrylands West) and Holroyd Gardens are open.
Libraries
View the Locations and Hours page to see opening times for all library branches.
Services for seniors and Meals on Wheels
We're resuming our wellbeing services balanced against the precautionary approach to maintaining safety.
For details visit the Seniors support page.
Swim Centres
All Swim Centres are open. For details, visit the swimming pools page.
Please note only fully vaccinated adults can enter our outdoor and indoor swimming pools. Visitors under the age of 16 must be accompanied by a fully vaccinated adult. For more details, visit the entry conditions page.
Justice of the Peace - JP Service
Find JP Services near you.
Asbestos removal service
Our free asbestos removal service has resumed.
For details, visit the asbestos awareness page.
COVID-19 information and updates
Financial Assistance
Financial Support for Business
The NSW Government will provide financial assistance, support measures and tax relief to help businesses and people across the state impacted by the current COVID-19 restrictions.
View they types of financial support available and make an application at nsw.gov.au/covid-19/2021-covid-19-support-package
Rules and restrictions
Rules for people in NSW
- For information visit https://www.nsw.gov.au/covid-19/stay-safe/rules/people-in-nsw
Easing of restrictions
- For information on visit https://www.nsw.gov.au/covid-19/easing-covid-19-restrictions/opening-in-dec
Integrated Vaccination Certificate
Residents across NSW can integrate their COVID-19 digital vaccination certificate with the Service NSW app.
- Read the NSW Government Media Release for further information.
Subsidised transport to vaccine centre locations
Community Wheels are providing subsidised transport, to and from vaccine centre locations for people living in Cumberland.
To be eligible you need to be either:
- Over 65 years (50 years for Aboriginal and Torres Strait Islanders ATSI) or
- Aged under 65 years (50 years for ATSI) with a disability
To access this service, those under 65 years need to register on the Community Wheels website
Any residents over 65 years will need to be referred via the My Aged Care website.
Vaccinations for children
COVID-19 vaccine appointments are now available for children aged 5 to 11 years.
Find out more about COVID-19 vaccinations for children.
Vaccination boosters
Free boosters are available to anyone aged 18 years or over who received their second dose at least 4 months ago as dated on your vaccination certificate. Book your booster vaccination as soon you are eligible.
Business support, emergency help and resources
What to do if you cannot check-in using a QR code
COVID-19 check-in cards are now available for people who are unable to scan a QR code when visiting a venue. Create, print and use your personalised card to check-in.
Apply for a check-in card
Service NSW has introduced the COVID-19 check-in card for customers who have difficulties scanning QR codes.
Customers just have to show their personalised unique code to the business they are visiting to scan. If you know someone who has difficulties using QR code check-in, it takes less than 5 minutes to help them generate a unique code.
For any further inquiries, please visit Service NSW or call 13 77 88.
Check-in card procedure for business operators
Service NSW has introduced the COVID-19 check-in card for individuals having difficulties scanning QR codes.
Instead of asking customers to write down their names and contacts in paper, businesses scan the personalised unique QR code shown by the customers with their Service NSW app. After scanning successfully, customers contact details will be recorded in the digital webform.
For any further inquiries, please visit Service NSW or call 13 77 88.
Additional support from council
Rent deferral and relief arrangements
We will implement rent deferral and relief arrangements on a case by case basis for commercial lessees impacted by COVID-19 who operate out of a Council owned facility.
For details, please contact our Senior property and leasing transaction officer on 02 8757 9495 or email hope.lupeli@cumberland.nsw.gov.au
Other information
For the latest updates or information visit health.gov.au and nsw.gov.au. You can also call the national COVID-19 vaccine helpline on 1800 020 080, 24 hours a day, 7 days a week.