Helping a customer check-in without a mobile device

Different ways customers can check in

Using the Service NSW COVID Safe Check-in there are different ways for customers to check in.

They can use their own mobile phone and: 

• the Service NSW app and a MyServiceNSW Account 
• the Service NSW app only 
• the Service NSW Check-in webform.

Learn more

• Step by step for first time QR code users
• Tips for common problems 

If someone needs help to check-in

Follow the steps below to help the person check-in if they are having difficulties.

1. Open the unique Service NSW check-in webform URL (the link that was supplied with your COVID Safe registration confirmation email). You may want to bookmark this as a ‘Favourite’. 
2. Enter the customer’s details into the Service NSW Check-in webform. Always maintain the privacy of your customers’ contact details.  
3. If there are dependents, select 'Add a dependent'.  
4. Select ‘Submit’ to successfully check in the customer. 

Your responsibilities

You must provide an alternative form of electronic check-in for people without smartphones.